Over 1800 reviews - Worldwide Delivery

Join our team

Interested in e-Commerce? Want to learn how to run your own online shop or Facebook marketing campaign? Require flexible working hours and don't like to commute for work?

You are in luck! We are looking for smart, passionate and committed members to join our team as we expand globally.  

Available positions:

Customer Service Executive

The Little Link was established in 2011, to provide cufflink lovers a wide variety of cufflinks at affordable prices. Today, The Little Link is the largest cufflinks site in Singapore and the SEA region and expanding into a full fledged men's accessories site. We are a 6 year old eCommerce startup delivering both locally and globally to customers in over 60 different countries.

Responsibilities

Passionate about e-Commerce and shopping? Want to learn how to run your own online shop? Love delighting customers?

You are in luck! We are looking for passionate and committed full time or part time members to join our team. 

What you will be handling:

  • Day to day customer service operations:
    • Handling enquries and resolving issues to delight our customers. We pride ourselves on great service!
    • Liasing with logistics partners and couriers to ensure smooth delivery of products to customers
    • Collating customer feedback to suggest areas of improvement, or new products
  • Working with our retail partners to ensure inventory is up to date and popular items are in stock at their stores
  • Day to day order picking and packing 
    • Inspecting and packing the right items neatly for each order
    • Cataloging defective items and returns
    • Ordering and replenishing packing supplies occasionally
  • Editing and posting of product photos or descriptions on our website and partner websites

Anything else you would like to learn - we are very flexible. As our company grows, if you show that you can excel at your job, you will have a chance to move into other areas such as marketing, or business development.

This role will be based in our Chinatown office, 5 minutes from the MRT and food centre, very central and conveniently surrounded by transport and food options. Working hours will between 930am-6pm, Monday to Friday. For part timers, you need to be able to commit to a minimum of 3-4 hours a day, 3 days a week. On top of your basic salary, we have a profit sharing component as part of our package, the higher our monthly revenue, the higher the bonus.

Requirements

We are looking for a full time or part time executive who possess the follow qualities:

  • Responsible and self-motivated team player 
  • Meticulous and careful with details as you will be in charge of our daily order handling
  • Takes pride in delighting customers with prompt replies and flexible problem-solving skills
  • A strong command of written English is essential as you will be replying to customer queries
  • Min 'O' levels graduate with 2 years working experience in customer service, e-commerce industries
  • Competant in Microsoft Excel/ Google Sheets
  • Courteous and polite. Not afraid to pick up the phone and speak to customers, or handle difficult questions
  • Willing to put in extra working hours during our pop up events and peak periods

Bonus points if you have

  • Experience with picking and packing products for DHL delivery 
  • Photoshop and/or product photography skills
  • Great with Instagram 

Singaporeans or PR preferred. Otherwise, you have to have a valid visa for working in Singapore.

    Email us at hr@thelittlelink.com with your CV if you are interested! 

     

    Online Marketing Internship

    What you can learn:

    • Managing and executing content calendars for Facebook, Instagram, Blogs and Emails
    • Analysis of online advertising campaigns
    • Blog and forum postings
    • Search engine optimisation (SEO)
    • Logistics of running an e-commerce website

    Requirements:

    • A strong command of written English is absolutely essential. Your spelling and grammar has to be immaculate
    • Min 3 months experience with Instagram, Blogging and Facebook content posting
    • Detailed oriented Photoshop and/or product photography skills are a plus
    • Working hours are flexible and negotiable, from 20 hours to 40 hours a week
    • Minimum 3 months commitment
    • Responsible and self-motivated as you will be working from home 20-30% of the time
    • Singaporeans or non-Singaporeans who qualify for the work holiday program 

      Email us at hr@thelittlelink.com with your CV if you are interested!