Returns are Easy!
We do our best to ensure that our products are of top-notch quality.
However, in the unlikely event that you are not satisfied with your purchase, please contact us within 10 days of delivery and cite your invoice/product name and reason for returns. For defects, please take a photo of the cufflink and send it to us.
Once the item is shipped to us, we will mail you a replacement cufflink, credit a full cash refund into your account or send you a cufflinks voucher for the equivalent value within 5-10 working days.
Product exchanges are subject to availability. If the product you want is no longer available, we are happy to exchange it for something of a similar value.
Exchanges due to defects:
- We will refund your reasonable postage costs of a return if we have verified that the product is faulty. Cost of shipping replacement products will be borne by The Little Link.
Exchanges due to change in preferences:
- If the exchange is for an item of higher value, a top up in value has to be done before we mail out the replacement. If the exchange is for an item of a lower value, no refunds will be applicable.
- We recommend that you use registered mail for all refund and exchanges claims, as we cannot be responsible for replacing items should they be lost in transit.
- We will accept items which are undamaged and in their original plastic wrapping. We recommend that you use registered mail for all refund and exchanges claims, as we cannot be responsible for replacing items should they be lost in transit.
- Postage for returns due to change in preferences will be borne by the customer.
- For returns of >3 pairs of cufflinks in a single order, a restocking fee of $5 will be applicable.
- Please note that engraved/customized cufflinks are strictly not refundable or exchangeable because they are one of a kind specially made for each customer.
Returns due to other reasons e.g. wrong address given, rejected by recipient:
- If items are returned due to wrong/incomplete addresses given, we will attempt redelivery with the right address. Additional fees may apply. We strongly encourage delivery by express courier for overseas orders to prevent delays.
- If customers would like to refund their order due to wrong/incomplete address issues, refunds will be made after deducting all postage costs involved for any deliveries or re-deliveries made.
If you have any questions, please feel free to contact us